The Pennsylvania State University - Administrative Information Services, a unit of Information Technology Services

Computing Help Resources

This page provides a list of support contacts for many administrative computing topics. To provide a faster, more effective way to communicate, this list has been designed so that you can simply click on the name of the contact and a pre-addressed e-mail displays. The contacts identified here are not only from (Administrative Information Services) AIS but from other departments that support Penn State's administrative computing community.

Accessing Administrative Information Services

Support Topic E-mail Phone
Access to AIS Services Access and Security Representatives (ASR) N/A
AIS Access and Accounts Access and Security Representatives (ASR) N/A

Connecting to Administrative Information Services

Support Topic E-mail Phone
HostExplorer AIS Support Center 814-863-2276
VPN and Wireless AIS Support Center 814-863-2276
Second Factor Authentication AIS Support Center 814-863-2276
Net-Pass and Net-Pass Activity Table AIS Support Center 814-863-2276

Using Administrative Information Services

Support Topic E-mail Phone
Business Systems (IBIS) AIS Support Center 814-863-2276
Student Systems (ISIS) AIS Support Center 814-863-2276
Hours of Availability AIS Support Center 814-863-2276
System Problems and Technical Support AIS Support Center 814-863-2276
Access to Databases or Files AIS Support Center 814-863-2276

Microcomputer Support

Support Topic E-mail Phone
Ordering a Microcomputer Computer Store 814-865-2100
File Transfer with AIS Mainframe AIS Support Center 814-863-2276

Help Desks & Service Areas

Support Topic E-mail Phone
Administrative Information Services AIS Support Center 814-863-2276
Penn State Access Accounts ITS Accounts 814-865-4772
Consulting and Support Services (CSS) Help Desk CSS Help Desk 814-863-2494 or
814-863-1035
Information Technology Services (ITS) Help Desk ITS Help Desk 814-863-2494 or
814-863-1035

Content Questions: Sue Jones | Support Questions: AIS Support