The Pennsylvania State University - Administrative Information Services, a unit of Information Technology Services

Help Information

While using PAWS, please use the following protocol for obtaining help, learning about the system, and providing general feedback:

  1. Hours of Availability
    • Seven days per week; 24 hours per day
    • Note: On occasion, server and database maintenance activities might interrupt this schedule.
  2. Immediate Help --> Contact the AIS Support Center
  3. Instructions on Using PAWS --> PAWS User Guide
  4. Provide Feedback --> Contact PAWS Team
  5. Report an Error --> Report an Error in PAWS

Content Questions: PAWS | Support Questions: AIS Support