The Pennsylvania State University - Administrative Information Services, a unit of Information Technology Services

Frequently Asked Questions (FAQ)

What does the "*" on the Alpha Student Lookup screen (AMIA) mean?

The "*" in front of the name field denotes the person's previous name. Generally, a person will have a previous name:

  • If the original name was entered incorrectly, or
  • If the person has had their name legally changed

Note: The "*" in front of the status field means that this record is a grad-archived record and should not be used.

On the Registration Drop/Add and Section Change screen (ARURG/D), why doesn't the calculation of "REG CRDTS" reflect credits from the current semester?

The current-semester credits are only included if we will be using the "REG CRDTS" to determine whether a student can register.

All priority students and new-transfer students are not checked and, therefore, do not have their credits included. Also, once past the non-degree registration date, no student's current credits are included.

How do I submit a Request for Service (RFS)?

Use the AIS User Form Systems Development and Mainenance Request for Service (RFS).

  1. Under the option "Purpose of Request," select "Enhance system beyond original specs"
  2. Complete form
  3. Click "Submit Form." The form will be processed by AIS
  4. A confirmation with the RFS# will be sent to you via e-mail
What do I do if I have further questions or am experiencing problems or errors?

Call the AIS Support Center at (814) 863-2276.

Note: If you are reporting an error, be prepared to provide the entire error message and your desired result.

Content Questions: Linda Smith | Support Questions: AIS Support