The Pennsylvania State University - Administrative Information Services, a unit of Information Technology Services

Other Areas Managed

The following areas are also associated with Production Control and Operations management:

Change Management

  • Management: Change Manager Role
  • Facilitate: Change Advisory Board (CAB)
  • Document: Agenda and Meeting Minutes
  • Maintain: Policy and Standards
  • Coordinate: Production Change Freeze Process

Business Continuity Planning

  • Manage: Business Continuity Manager Role
  • Facilitate: Operational Contingency Board (OCB)
  • Document: Agenda and Meeting Minutes
  • Maintain: Policy and Standards
  • Coordinate: Recovery Readiness Review Process
  • Coordinate: Business Impact Analysis
  • Coordinate: Disaster Recovery / Business Continuity Plan Distribution

Problem Management

  • Facilitate: Quality Improvement Planning Council (QIPC)
  • Document: Meeting Actions and Agenda
  • Maintain: Policy and Standards
  • Coordinate: Intranet Posting of Incident Reports
  • Coordinate: RFS System of Incident Reports
  • Develop: Reporting of Incidents for Management

Request Fulfillment

  • Manage: Service Manager for Request for Service (RFS) system
  • Document: Report on Adoption of RFS system
  • Facilitate: Administration of RFS system
  • Maintain: Policy and standards
  • Coordinate: Changes to RFS system

Content Questions: Production Control | Support Questions: AIS Support
Page Last Updated or Reviewed: Tuesday, October 18, 2011