Services

Our applications and digital tools give our student, faculty, and staff communities the opportunity to accomplish goals noted over the world. AIS’s reliable, secure services are essential to continuing Penn State’s legacy of educational excellence.

A New Global Environment for Learning (ANGEL)

ANGEL

A digital classroom of sorts, ANGEL serves as Penn State's primary CMS. Heavily relied on by students and faculty, the resource extends learning beyond the classroom, housing course materials, exams, and grades, while also serving as a collaboration space.
Batch Processing

Batch Processing

Intricate tasks not requiring user input are automated, eliminating human error. Jobs are timely and effective executed as a result. The resource helps manage Production Control, Production Scheduling, and Production Monitoring.
Business Continuity

Business Continuity

The tool used to maintain critical University services and functions during and after unplanned outages or disruptions. Business Continuity helps restore operations for information systems, networks, hardware, and software.
Chat

Chat

Allows for real-time communication, requiring only a Penn State Access Account and a local chat client configured to support Jabber.
Data Warehouse

Data Warehouse

A compilation of institutional data for analytical and reporting purposes. Provides a snapshot of time-fixed data.
Database Administration

Database Administration

Manages Penn State's enterprise data, from conception to testing, through to production implementation. Enables recoverability following an unexpected event.
Domain Name System (DNS)

DNS

DNS is a server mechanism used to map, or equate, machine names to IP addresses. Therein, the tool is used for translating names of network-attached computers and services into reachable network addresses.
Document Imaging

Document Imaging

Allows departments to digitize and manage documents via the Optical Image Technology software suite.
E-mail

E-mail

A full suite of extended services is maintained to bolster e-mail functionality. AIS oversees Penn State's primary incoming and outgoing e-mail servers.
eCommerce

eCommerce

A centralized payment processing resource for departments conducting in digital commerce. Services include ePay, PSU Pay, PSU Checkout and eStore Hosting.
Electronic Document Distribution System (eDDS)

eDDS

View, save, edit, or print reports online. Promotes lower paper costs, less paper use, and quicker distribution.
Electronic Integrated Student Information System (eISIS)

eISIS

Access administrative applications via web interface. Provides faculty and staff with student, course-enrollment data.
eLion

eLion

Provides secure, real-time access to academic and financial records within the University's administrative database. Utilized by students, faculty, and advisers.
eSteward

eSteward

Brings together data needed for the management and stewardship of donor gifts. Coordinates gifts with scholarship, endowment, account, or program donation is supporting.
Financial Information Tool (FIT)

FIT

Budget Administrators manage account functions through the tool, with IBIS financial data. Used to manage grants and contracts, view balances, review financial records, monitor encumbrances, and produce timely reports based upon department needs.
Generalized Interface (GI)

GI

Responsive to a variety of programming languages for the design of web applications with business functionality. Facilitates the exchange of information between departmental systems and central AIS databases.
Integrated Business Information System (IBIS)

IBIS

An electronic business system used by Penn State to provide financial and human resource information. The service is composed of a variety of business applications and systems.
Integrated Student Information System (ISIS)

ISIS

Effectively manages records for all Penn State students from admission through graduation, including billing, course scheduling, student aid and transcripts. Accessible by faculty and staff only.
Institutional Insight (iTwo)

iTwo

iTwo is a web-based, metadata-driven data access, analysis, and distribution environment available to Penn State information users.
Penn State Access Account Storage Space (PASS)

PASS

Universally-accessible disk space and file storage for all Penn State users. Free space available for personal, department, and course use. Other options available.
Penn State Administrative Web Suite (PAWS)

PAWS

Single launch point for a diverse collection of administrative functions and applications. Handles administrative functions such as travel reimbursement, attendance records, and submissions to Workflow.
Symantec Endpoint Protection Management (SEPM)

SEPM

Licenses for Symantec Enterprise A/V Solutions are used by system administrators. ITS supports Symantec Endpoint Protection Management (SEPM) services for administrators to centrally manage Symantec Endpoint clients.
systems monitoring logo

Systems Monitoring

Around-the-clock proactive monitoring, provided by Enterprise Workload Automation and Monitoring group.
TrackITS

TrackITS

An online purchase and asset tracking system. A digital method for requesting, approving, ordering, budgeting and tracking purchases, assets and support, and maintenance contracts with vendors.
Tivoli Storage Manager (TSM)

TSM

Responsive in remote file backup storage for files on a Penn State server, workstation, or personal computer. Stored data remains available in the event of component failure, accidental deletion, file corruption, or damage sustained to the original file.
University Backup for Infrastructure (UBI)

UBI

Remote file backup service for Penn State faculty and staff. Stored data remains available in the event of component failure, accidental deletion, file corruption, or damage sustained to the original file.
University Collaboration Suite (UCS)

UCS

Through Zimbra, the e-mail and calendaring client is a collection of services and tools that support collaboration across multiple platforms. Features include file sharing, tasks, contacts, document management, and other electronic collaboration features.
UNIX Cluster

UNIX Cluster

Supports teaching and research initiatives through a collection of remote access machines. Systems rely on respective user's Access Account for authentication and PASS space for storage.
Virtual E-mail Hosting

Virtual E-mail Hosting

Utilized to maintain departmental or personal e-mail addresses following the decommissioning of a departmental mail server. Transitions a departmental e-mail address to a Penn State e-mail server, while maintaining public appearance.
Virtual Private Network (VPN)

VPN

Connect to a Penn State service and/or resource through a third-party ISP. Encryption and other security mechanisms ensure only authorized users access the network and secured data.
Web Hosting

Web Hosting

Space is provided for individuals and groups to make websites. PASS space is used to store web site content.
WebMail

WebMail

The web-based e-mail client is provided to all full-Access Account users. The easy-to-use interface allows users to customize settings to fit the desired workflow.
Workflow

Workflow

For University academic, administrative, and financial management processes. Implements features including role-based authorizations and standard central workflow approval policies.
workload automation logo

Workload Automation

Enterprise scheduling environment for the University community, provided by Enterprise Workload Automation and Monitoring group.
Windows Software Update Service (WSUS)

WSUS

Windows OS provides a built-in service that automatically downloads and installs updates critical to the security of the computer. WSUS allows Windows computers on the Penn State network to obtain automatic updates directly from a local Penn State server rather than from Microsoft.