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Frequently Asked Questions - ISIS
QUESTION: What does the "*" on the Alpha Student Lookup screen (AMIA) mean?

ANSWER: The "*" in front of the name field denotes the person's previous name. Generally a person will have a previous name:
1. If the original name was entered incorrectly
-OR-
2. If the person has had their name legally changed
Note: The "*" in front of the status field means that this record is a grad-archived record and should not be used.


QUESTION: On the Registration Drop/Add and Section Change screen (ARURG/D), why doesn't the calculation of "REG CRDTS" reflect credits from the current semester?

ANSWER: The current-semester credits are only added in if we will be using the "REG CRDTS" to determine whether or not a student can register.
All priority students and new-transfer students are not checked, and therefore do not have their credits included.
Also, once past the non-degree registration date, no student's current credits are included.


QUESTION: How do I submit a Request for Service (RFS)?

ANSWER: Use the AIS User Form-SP&D Problem Log/Request For Service. 1. Under the option "Purpose of this Request," select "To enhance a system beyond the original specifications"
2. Complete form
3. Click "Submit Form." The form will be processed by AIS
4. A confirmation with the RFS# will be sent to you via e-mail


QUESTION: What do I do if I have further questions or am experiencing problems/errors?

ANSWER: Call the AIS Support Center at (814) 863-2276.
Note: If you are reporting an error, be prepared to provide the entire error message and your desired result.




Questions: AIS Support


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Last revised: Wednesday, July 14, 2004 9:45