Urgent Issues, General Questions and Updating Access to eCommerce

eCOMMERCE COMMUNICATION PROTOCOL 
To effectively manage problems and questions, and provide access to our eCommerce services, we urge you to follow the below communication protocol:

URGENT PROBLEM:
A reminder that communications of an URGENT nature (i.e. non-functioning credit card processing or an issue requiring an immediate response or acknowledgement from one of the eCommerce team), should be directed to the AIS Support Center:

AIS Support Center Help Desk

  • Sunday, 3 to 11 p.m.
  • Monday through Thursday, 7 a.m. to 11 p.m.
  • Friday, 7 a.m. to 7 p.m.

    phone: (814) 863-2276
    e-mail: Support Center

GENERAL QUESTION:
If the question is of a GENERAL nature that does not require an immediate response, please direct to ecommerce@psu.edu. One of our trained eCommerce staff will promptly acknowledge your request.

UPDATE ACCESS:
If you need to update a staff members access to our eCommerce services (add/change IP address, add/change/remove users, etc.) please complete our Update Access form.

Although we continue to encourage direct communication with our customers, the above communication process will ensure that your URGENT problems, GENERAL questions, and ACCESS REQUESTS are routed to the proper eCommerce staff member on duty, resulting in a prompt response for you, our valued customers.



Questions: eCommerce Customer Care


 
Last revised: Tuesday, January 18, 2005 9:12