Communications of an URGENT nature (i.e. problems with credit card processing, or an issue requiring an immediate response  from one of the eCommerce team) should be directed  to the AIS Support Center:

AIS Support Center Help Desk

phone: (814) 863-2276
e-mail: Support Center

There are many benefits to having a professional looking e-mail account alias appearing on your eCommerce receipts.

• It adds professionalism to the products or services you are providing.
• It ensures that customer service requests/questions get directed to more than one person in your department.

If you would like a professional e-mail address to include on your eCommerce (ePay) receipt. Please follow the steps below:

1. Create a list serv account

• For more info on creating list serv accounts, see http://lists.psu.edu/.
• You can add one or more recipients from your department to receive e-mail delivered to this list serv.
• For example l-ecommerce-customerservice@lists.psu.edu would be created.  We would list the e-mail addresses of the eCommerce Customer Care team as subscribers to this list. Any e-mails sent to the list serv would be forwarded to each subscriber on the list.

2. Create an e-mail account alias

The e-mail account alias is the e-mail address that you would like to have appear on the eCommerce Receipt page.  For example, eCommerce@psu.edu.

To request an e-mail account alias, send an e-mail to accounts@psu.edu requesting:

1. A new e-mail account alias (the name you would like for your e-mail account).
2. Redirect all mail from the new account alias to the list serv you created above.

3. Forward your new e-mail account alias to eCommerce

After the accounts office has confirmed your new account, send an e-mail to eCommerce@psu.edu requesting the new e-mail account appear on your   ePay receipt.  Please be sure to include your Department or eCommerce Account name in your request.