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We now have over 600 registered user's (PSU employee's) of our ePay system and thousands of external customers that access our eCommerce services on a daily basis. In order to effectively manage problems, questions and provide access to our eCommerce services we urge you to follow the communication protocol:
URGENT PROBLEM
A reminder that communications of an URGENT nature (i.e. Credit Card processing not working or an issue requiring an immediate response or acknowledgement from one of the eCommerce team) should be directed to the AIS Support Center:
AIS Support Center Help Desk
Mon. - Thurs., 7 a.m. to 9 p.m.
Fri., 7 a.m. to 5 p.m.
Sun., 1 to 9 p.m.
(814) 863-2276
e-mail: Support Center
GENERAL QUESTION
If the question is of a GENERAL nature, that does not require an immediate response, please direct to ecommerce@psu.edu . One of our trained eCommerce staff will promptly respond or acknowledge your request.
UPDATE ACCESS
If you need to update a staff members access to our eCommerce services (add/change IP address, add/change/remove users, etc). please complete our Update Access form.
Although we continue to encourage direct communication with our customers, the above communication process will ensure that your Urgent problems, General questions, and Access requests gets routed to the proper eCommerce staff member on duty with a prompt response for you, our valued customers.
As of January 12, 2005, the eStore has a new URL. Instead of https://ecommerce.psu.edu , the address for the eStore will be https://estore.psu.edu.
If you are a department with an application that links to https://ecommerce.psu.edu your customers will be redirected to the correct URL. However, they will also receive a warning message that the name on the security certificate does not match the name of the site. In order to avoid the message being displayed to your customers you should make sure that any links from your website have been modified to https://estore.psu.edu as soon as possible, if you have already not done so!
Contact our eStore Administrator if you have any questions.
If your department has any credits to be processed under the "Old" system (i.e. orders that were taken prior to your departments switch date to the new system) they should be submitted to the "Old" system prior to the end of business on January 31st.
Administrative Information Systems (AIS) provides numerous e-commerce related services including ePay (a Virtual Credit Card Terminal), ePayment (API), and eStore Hosting for departments at Penn State University. This seminar will review the services offered by AIS and the steps necessary to initiate your e-commerce initiatives.
The next seminar is
To register, please visit the ITS Registration page. The seminar is under Administrative Computing.
There is also a seminar scheduled for
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Last revised: Wednesday, January 26, 2005 8:14 |