eCommerce Loss of Service - Sunday, November 7th

A Shields Building power outage on November 7th will result in a loss of eCommerce service from midnight to noon on Sunday, November 7th. Please see our announcement for more details.

eCommerce Migration Project

We have established our new, enhanced eCommerce environment. The new environment provides numerous enhancements which include issue credit receipt capability, reporting and improved performance. We have initiated the migration of merchants/departments from our "old" eCommerce system to the "new" eCommerce system. To date, we have migrated the majority of our ePay (Virtual Credit Card Terminal) customers and many of you may have received "Switch" notification e-mails. We expect to complete the full migration to our new system over the next few weeks. For more information on the switch, please see our "Switch Notice".

eCommerce Users Group Meeting

We are looking at the week of January 24th, 2005 for our next eCommerce Users Group Meeting. I'll provide more details when we have a firm date. In the meantime, please send your suggestions for agenda items. See our eCommerce Users Group Home for past meeting notes and other information.

eROCR Project

The project to automate the posting of eCommerce IBIS transactions to the Report of Cash Receipt (ROCR) is still under way. The project team will be meeting on November 4th. More details to follow.

SSN PROJECT

Please be aware of the Social Security Number project .

eCommerce services (ePay, Merchant Admin, and eStore) WILL be available during the SSN conversion. However, you should be aware that if you are accessing eCommerce from a non-eCommerce web application, i.e. eLion, your web application may not be available during the SSN conversion timeline. Please visit the SSN Project Web site for the latest information!

ITS SEMINAR - E-COMMERCE AT PSU: GETTING STARTED

Administrative Information Systems (AIS) provides numerous eCommerce related services including ePay (a Virtual Credit Card Terminal), ePayment (API), and eStore Hosting for departments at Penn State University. This seminar will review the services offered by AIS and the steps necessary to initiate your eCommerce initiatives.

Explore credit card payment processing concepts

Get a detailed understanding of the eCommerce services offered by AIS

Learn about e-commerce (Merchant) accounts and how to apply for them

Discover the steps necessary to get started with eCommerce

Date: November 4th, 2004 Time: 9:00 - 11:00 a.m., Location: University Support Building 2, Room 120

VideoConference Bridges are available for non-University park attendance. Please contact <Richard Dumm if you would like to use VideoConference./P>

There is a limited amount of seats, so if you are planning to attend either dates, please register at ITS Training Services . eCommerce is under the Administrative Computing category.

REMINDER NOTICES (Previously released Announcements)

UPDATING ACCESS TO eCOMMERCE SERVICES

There is now an online form for updating access to eCommerce services. Changes (additions or deletions) to Merchant/Departmental administrators access to eCommerce Services (IP Address, ePay, Merchant Admin, Daily distribution of ROCR e-mails, and the eCommerce Users List serv) MUST be processed through this form. We will no longer be able to process requests via e-mail. We will process all change requests within two (2) business days. A copy of the change request will be distributed to the applicable Financial Officer for that eCommerce account/department. The online form is available on the eCommerce home page. See Updating Access to eCommerce services

ePAY LINKS

Did you lose or forget your browser links to ePay? Go to our new ePay Links Page, where you can find links to Merchant Administration, ePay Credit Card Authorization and ePay History pages!

eCOMMERCE TRAINING TUTORIALS

We now have Four eCommerce Training Tutorials available online for ePay Authorization, ePay History, Merchant Admin Credits/Refunds and Merchant Admin Reports (ROCR, Credits and Statistics). These interactive tutorials are good refreshers or a great tool for training new personnel on the functions and features of eCommerce! Go to our eCommerce Training tutorial page for more information.

eSTORE RELEASE ENHANCEMENTS (October Newsletter)

The eStore application has been redesigned for enhanced usability, improved navigation and a more pleasing lock. The benefits released this month have been designed to improve access to and use of the eStore Store Administration tools. We have listed the significant enhancements below:

eSTORE ADMINISTRATION SINGLE LOGON
-> The separate eStore User ID and password has been eliminated. Authorized eStore administrators will now authenticate one time with their University Access account and password.

MULTIPLE STORES COMBINED IN SINGLE LOGON
-> eStore Administrators can access all of their store sites from the new Store Admin home page with a single logon. Administrators will no longer be required to logoff/logon when accessing their authorized list of store sites.

CHANGE
-> Links have been included to provide an on-line request for updating permissions, requesting changes, and asking questions.

eSTORE HOME PAGE(S) AND NAVIGATION BARS
-> The Home Page Once you click into your store, you will see an admin menu bar across the top, right below the banner images. The "Store Admin" link will take you into your Store admin tools, along with a link back to the store home page, and a link to log off.

If you have any questions about the enhancements or want to learn more about using eStore in your area, please contact eStore Customer Care.


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