Recent enhancements to e-Commerce Services:

E-PAY (Virtual Credit Card Application) CONFIRMATION PAGE ADDITION

§       The new “Confirmation Page” will allow e-Pay users to verify and correct the information they entered before it is submitted for authorization

·       Here is how “Confirmation Page” will work.

t       The Credit Card authorization will be swiped or typed into the e-Pay Credit Card Authorization page

t       The user will update the amount to be charged and hit “Submit”

t       Instead of being directed to the “Receipt Page”, the user will now be directed to the “Confirmation Page”.

t       The “Confirmation Page” will give the user the opportunity to verify the information that has been entered.

t       After the user has confirmed the information, they may select the “Process Now!” button and proceed with the credit card authorization or the  “Go Back” button

·       The “Process Now!” button will authorize (or decline) the transaction and return user to the “Receipt Page” (or return an error message if declined)

·       The “Go Back” button will take you back to the e-Pay “Credit Card Authorization” where use can update the credit card authorization data.

§       The "Confirmation Page" changes will be implemented to all e-Pay users on 5/3/04.   If a department would like to “opt out” of this enhancement, they may do so with the approval of their Financial Officer.  Please send an email to ecommerce@psu.edu requesting to “Opt Out of the e-Pay Confirmation Page”, and copy your Financial Officer.  For a list of current financial officers, please see http://www.fis.psu.edu/fo/fodir.htm .

E-PAY RECEIPT EMAIL

§       The e-Pay “e-Mail receipt” option has been enhanced so that the “From Address” reflects the departments default e-Pay email address.

·       All future receipts that are emailed to customers will now reflect the departments default e-pay email address.

E-PAYMENT MERCHANT ADMIN – CREDITS REPORT

§       The Merchant Admin Credits Report is a new report that will allow authorized users to review Credits by eCommerce account or department for a particular date range.

·       The user will enter a date range and the order number, original order amount, credit order amount, batch ID number, Brand, and Credit Date will be returned.

·       The user will also have the option to click on the Order Number hyperlink and be returned to the “Payment Detail” page.

§       The Merchant Admin report is available from the Reports Page at https://ecommerce.oas.psu.edu (Internet Explorer 5.0 or higher)

E-PAYMENT MERCHANT ADMIN – STATISTICS REPORT

§       The Merchant Admin Statistics Report has been enhanced to allow the selection of multiple departments as well as providing more meaningful statistics and credit information for a particular date range.

·       The report now displays the total # of Deposits, $ Deposited, # of Credits, $ Credited for a given date range.

§       The Merchant Admin Statistics report is available from the Reports Page, for authorized users, at https://ecommerce.oas.psu.edu (Internet Explorer 5.0 or higher)

E-PAYMENT DAILY ROCR EMAILS

§       The daily ROCR emails have been enhanced to include a totals row.  This enhancement will benefit those departments that are processing American Express and Discover accounts.  This enhancement will be released the week of April 26th, 2004.

Please see the ePay Users Guide for more detail on the above enhancements. https://ais.its.psu.edu/ecommerce/secure/epay_docs.html 

ANNOUNCEMENTS:

E-COMERCE USERS GROUP

SECURITY REMINDERS

§       Access to e-Commerce is restricted by University Access Account User ID, as well as, the physical IP address of the users computer.  If your computer gets moved or your IT department changes the IP address of your machine, you will need to notify AIS e-Commerce, ecommerce@psu.edu   Please provide your name, department, Access Account ID, and new IP address.  

§       If you need to add/change users accessing your departments e-Commerce services, this will require the approval of your unit’s Financial Officer.  Please direct all changes to ecommerce@psu.edu and be sure to copy your Financial Officer.  For a list of current financial officers, please see http://www.fis.psu.edu/fo/fodir.htm .

COMING SOON!

e-Pay and e-Payment Merchant Administration on-line training tutorials will soon be available at the AIS website.  Look for them soon!

E-COMMERCE CUSTOMER CARE

To report a problem with e-Commerce or other urgent issues, please contact the AIS help desk at 814-863-2276 (Monday thru Thursday between the hours of 7am and 3am EST, Friday between the hours 7am and 7pm EST and Sunday between the hours 3pm and 3am EST)  or email to AIS-Support@psu.edu.