Frequently Asked Questions - Access & Security


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Frequently Asked Questions - Access

Q: How can I obtain a SecurID token?

Q: How does a SecurID get locked?

Q: What do I do if I forget my Eudora/Access Account password?

Q: What do I do if I am already signed onto an application, but it is stuck?

Q: How do I get a printer default to change?

QUESTION: How can I obtain a SecurID token?

ANSWER: The SecureID token is a four-year card, and changes numbers every 60 seconds. Your (ASR) Access and Security Representative is the main person for doing any security-related business with AIS. Contact your ASR and request a SecurID token which enables you to access AIS. Your ASR will do one of two things:

1. Order the SecurID for you,
- OR -
2. Ask you to submit an IDCC to Molly Kline (MZK2) for the amount of $31 per token. Include on the IDCC the name of the user and their AIS userid.

QUESTION: How does a SecurID get locked?

ANSWER: The SecurID is a third means of confirming you are who you are. Much like a password, if the SecurID number is entered incorrectly into a system, access will be denied. You are allowed to enter five consecutive wrong numbers before the SecurID will be locked.

1. Verify that your 'NumLock' key is on

2. If still locked, try reentering your SecurID using the numbers located above the letters on your keyboard. If successful:

3. Click on the 'Host Explorer' icon

4. Choose "EDIT," and then select "OPTIONS"

IBIS Log-on Screen

5. You will see the following screen. Select "TERMINAL," and then "KEYBOARD"

Session Profile- Terminal options

6. You will then see the screen below. Here, make sure that there is not a check in the box labeled 'Ignore NumLock State'

Session Profile- Keyboard options

QUESTION: What do I do if I forget my Eudora/Access Account password?

ANSWER: The Access Account is handled by Academic Services and Emerging Technologies (ASET). When problems or questions related to an Access Account arise, contact:

Account Services
(814) 865-4772
Monday through Friday, 8 a.m. to 5 p.m.

QUESTION: What do I do if I am already signed onto an application, but it is stuck?

ANSWER: This is usually not a security issue because the application is locked up. To disconnect you from the application, contact:

Administrative Information Services Support Center
(814) 863-2276
Sunday 3:00 pm to 11:00 pm
Monday through Wednesday 7:00 am to 11:00 pm
Thursday and Friday 7:00 am to 7:00 pm

QUESTION: How do I get a printer default to change?

ANSWER: Call the AIS Support Center at (814) 863-2276. Be prepared to provide your userID and the printer id you want as a default printer.

Questions: AIS Support

Printer friendly view