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Service Philosophy The vision of AIS is to provide a comprehensive, integrated set of solutions that will enable The Pennsylvania State University to transform and improve the way we conduct commerce and provide customer service, as well as support research, teaching, and outreach. In order to effectively achieve this vision, we will be: Positive - Be positive, professional and friendly. Innovative - Solicit input for creative solutions to each situation respecting all opinions. Engaged - Be proactive and provide clear, open and appropriate communications for our services and solutions. Collaborative - Collaborate to achieve innovative solutions based on a clear understanding of our partners' requirements. Protective - Respect the confidentiality and integrity of our partners' information and follow established processes to ensure that their information remains private and secure. Consistent - Deliver solutions that meet our partners' long term requirements in a consistent, reliable, and cost-effective manner using proven technologies and sound business principles. Responsive - Respond to our partners' requests by providing timely and knowledgeable service. Reliable - Work with our partners to ensure the continued accuracy and reliability of our systems. |